You use the home internet for work and for pleasure. You share the home tech with your family members. You may not be a technical expert but you need your tech to work. When things go wrong you need to know who to call. You get tech-support from your ISP, your employer, your cloud/SaaS providers and many more. You need to provide these tech-supporters with information that will help them to help you quickly and with little fuss.

Free 24 Hour Snapshot We provide an agent to install on a Windows or Apple machine at home. We run tests periodically to check the performance of your computer and your network. See the table below for the things we test and for links to more detailed blog posts. When you install the agent you provide us with an email address and 24 hours after installing the agent we will email you a PDF report showing the performance of your home tech-environment over that 24 hour period. You will see the differences in performance during peak and off peak times, when the kids are home or out and any other peaks, throughs and anomalies during the 24 hour snapshot period. You can use this report to narrow down any performance bottlenecks or forward it to your ISP or work-related IT support people to see if they can guide you further too. This service is completely free and is offered as part of our desire to help as many people as possible towards more satisfying tech experiences. All we ask is that if you feel the information would be of use to your employer or your ISP, that you forward the report to them along with your recommendation that they contact us to explore a paid subscription so you can benefit from the measures. Of course you are welcome to upgrade from the free trial to a paid residential service at any time too!

Important: Security, Sniffing, Snooping and Stopping: It is important that you feel safe using our services:

• We always stress that while testing we never look at any of your private information on your computer. We cant see your usage or browsing history.
  
• We can't see when you are using your computer, when you are working or what you are doing.
  
• We never sniff at your network traffic - we don't write software that can do this - all of our tests synthesise their own traffic.
  
• We cannot control or reconfigure your computer. We certainly cannot install any new programs on your computer.
  

There are other solutions from other companies that do all of these things but that but we don't and won't write software that can do any of them and won't support an employer or service-provider that wants us to do that.

At any time you can uninstall our agent and service - you don't need us to do that for you - you are in control.

We do not share your signup contact details with anyone outside of our company without your express permission.