The complexities of today's technology infrastructure present a challenge for service providers and enterprises.
TelcoSI offers a full suite of professional services to assist you with every stage of the solution's lifecycle.
From development of the service or service-management concept or technology, integrating your existing systems with the new capability or onsite training right through to the support and evolution of your new solution, TelcoSI will be there with service offerings to ensure you continue to gain maximum business benefit from the deployed solution.
| Custom Development | Project Deployment | Support & Operations |
TelcoSI can deploy third party or TelcoSI technologies out of the box. However should integration or customisation be required, this service is available.
Further a completely turnkey software development service is also available and has been used to deliver what we term "80:20" solutions where we develop around 80% of a Commercial Off-the-Shelf (COTS) product's functionality for around 20% of the cost. | Project deployment may take 2 hours, 2 days, 2 weeks or several months.
Regardless of project timeline, TelcoSI will take responsibility for the success of the deployment and will fit into the overall customer-team ensuring that a highly stable and supportable solution goes live.
We live and breathe the deployment mantra: 'the buck stops here.'
| TelcoSI has three main support offerings:
Standard: Office hours support is available by phone and email.
Enhanced: 24x7 support is available by phone and email. This offering is used for critical systems or systems used in multiple timezones around the world.
Basic: Office hours email support is available. This offering is typically used for lab or pilot systems or non-critical deployments.
Regardless of the level of support, TelcoSI offers access to our support systems and all support requests are logged and tracked in a trouble ticketing system.
TelcoSI also provides a full solution-operations offering. Customers sometimes request that we take responsibility for the ongoing operations of the platforms, applications and solutions and we do this under an Operations Support agreement.
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