TelcoSI

TelcoSI is proud of the customer base we have established and strive to grow it through our referral and direct sales efforts.

Service providers form TelcoSI's historical target market. However, the nature of many large enterprises means that we also supply solutions to a growing number of corporate and government customers.

Service Provider Customers typically work with TelcoSI to find management solutions for new and emerging services.

These services often leverage the convergence opportunities presented by the common IP networks being built and evolved in telco's world wide. We work extensively with providers of IP-based voice and video services as well as providers wishing to differentiate their IP and broadband services through innovative service management.

Some of the more forward-thinking service providers are working with TelcoSI to establish customer self-service capabilities. These capabilities improve the control and visibility of services provided to customers and end-users. They also offload some of the initial diagnosis and troubleshooting tasks to customers and away from the helpdesk, customer call centre or operations groups.

Improving efficiencies, driving up margins and differentiated services are the three common goals of TelcoSI's service provider customers.

Enterprise Customers often engage TelcoSI to provide a subset of the service provider functionality outlined above in order to better serve their internal customers.

We often provide enterprise customers with IP Telephony, Security and collaborative procedure management solutions for network operations, user-support and statutory compliance.

End user self-service solutions are also popular with our enterprise customers to help control the number of unnecessary calls to help desks and to speed the resolution of those calls that do need help-desk intervention.

TelcoSI seeks out innovative solutions to current and upcoming market needs. We partner with providers of software technologies that will bring a clear business benefit to our customer base and our target markets.

Our current partners include innovative companies such as:
 

• Empirix
• Tenable Security
• Castlerock Software
• Liferay
• Oracle/Sun
• Oracle/Siebel
• Oracle
• Redhat

Of course when a market need is identified and we are unable to find a Commercial Off-the-Shelf (COTS) solution then we assess the opportunity and in some cases will build our own technologies to provide an innovative solution.
 

These may be one-off turnkey projects, bespoke solutions for which we provide support or we may use existing TelcoSI frameworks and productise the development.

Such initiatives include TelcoSI technologies such as:
 

• proxyNM:SelfService
• proxyNM:Server
• proxyNM:Agent
• proxySNMP:Engine
• SMS Mediation and Rating Engine
• Siebel Cache Keep Alive Client