Contact Information Contact Information

Email

Phones

  • Sales Inquiries: +61-2-8404-0122
  • General Inquiries: +61-2-8404-0104
     
  • Fax: +61-2-9475-1426

Customer Support
TelcoSI customers enjoy personalised support accounts that are tied to our automated trouble ticket system ensuring reported problems are handled quickly and efficiently.

Please review your Support Guide documentation to determine your personalised email details, hours of cover and telephone support number.

If you are unable to locate this information please call your account manager at TelcoSI or email us at support@telcosi.com and we will provide you with a copy of the support guide.

Street and Postal Address
TelcoSI Pty Ltd
5/38 Albany Street
St Leonards NSW 2065

TelcoSI Pty Ltd
PO Box 1235
Crows Nest, NSW 1585
Australia
About TelcoSI About TelcoSI


TelcoSI: Service-Management Innovation

TelcoSI provides innovative service management solutions to telecommunications users, service providers, integrators and equipment manufacturers.

Specialists in the management of converged services, TelcoSI has a large and diverse customer base to whom we provide a range of software-based solutions helping with the management of converged service performance, security, provisioning, monitoring, reporting and processes.

TelcoSI: Service-Management Innovation
TelcoSI passionately believes in the growing importance of service management:

From a customer or end-user perspective the perception of a 'commoditisation' of bandwidth services slows as soon as a service-provider delivers a faster, more proactive, more accurate or more visible level of service management setting themselves apart from 'the rest'.

Looking forward, the outsourcing of corporate networks and the adoption of all-IP residential services are both coming full-circle with corporate customers demanding a better visibility of their outsourced network services, and with residential customers demanding an ability to test and measure the various providers of services over their high speed residential broadband 'utility service' to determine who is at fault.

Service providers needing to control costs are seeing the wisdom of empowering customers and end-users - less calls to customer care centres combined with higher customer satisfaction is becoming the common mantra for TelcoSI customers.

TelcoSI: Service-Management Innovation
TelcoSI is committed to innovation, reliability and the delivery of business-benefits.

Innovation is a key foundation of the TelcoSI though processes - we constantly challenge, re-assess and ponder the status quo of telecommunications services and service management. We believe there is usually a way to improve even the most entrenched service-offering to make it more palatable to customers and end-user or to delivery better margins or efficiencies. Core to our though processes are the consideration of end-user needs, technology advancements and most importantly ROI of any solutions we create.

We are a great partner for our forward thinking service-provider and enterprise customers. We seek close partnerships and consider the ongoing evolution of solutions to be a key part of our support offering.